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At Francia & Co., we stand behind the quality of our products. We offer a 30-day returns and exchanges policy from the date of purchase. Items must be unused and in original packaging. For our Flawless Finish Collection, Serenity Set, and other beauty products, we require items to be unopened. Jewelry and accessories like our Grace Wallet Crossbody and Signature Statement Earrings can be exchanged if they don't meet your expectations. Simply contact our customer care team to initiate the process.

We want your Francia & Co. pieces to last a lifetime. For our Signature Statement Earrings and Timeless Heart Trio, store them in a cool, dry place away from moisture and direct sunlight. Clean gently with a soft, dry cloth. For the Grace Wallet Crossbody and other leather accessories, condition regularly with a quality leather care product. Avoid prolonged exposure to water and heat. Our BrushRenew tools should be cleaned monthly with mild soap and warm water, then air-dried completely.

We offer fast and reliable shipping throughout South Africa. Standard delivery typically takes 8-11 business days to major cities including Johannesburg, Cape Town, Durban, and Pretoria. Delivery times may vary for remote areas. All orders are carefully packaged to ensure your Francia & Co. products arrive in perfect condition. You'll receive a tracking number via email once your order ships, so you can monitor your delivery every step of the way.

We accept all major payment methods for your convenience. This includes credit cards (Visa, Mastercard), debit cards, Google Pay, Apple Pay, and secure online payment options. For South African customers, we also support local payment gateways. All transactions are encrypted and secure. If you have any questions about payment options or need assistance, our customer care team is here to help.

Francia & Co. uses Aramex store-to-door delivery for all orders within South Africa. Once your order is dispatched, you'll receive an email with a tracking number. You can track your order in real-time on the Aramex website. Francia & Co. will notify you once your order has been shipped.

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