Refund policy

Return & Refund Policy

Last Updated: [2026/06/07]

At Francia & Co, we strive to provide high-quality beauty accessories and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Your Rights Under South African Consumer Law

This policy is subject to the provisions of the South African Consumer Protection Act, 68 of 2008 ("CPA"). Nothing in this policy is intended to limit or exclude any rights that consumers may have under applicable South African law.

2. Change-of-Mind Returns

Due to the personal and hygiene-related nature of our beauty products, including makeup sponges, cosmetic applicators, and headbands, we do not accept returns or exchanges for products that have been opened, used, worn, washed, damaged after delivery, or are not in their original condition.

If you wish to return an unused product due to a change of mind, you must contact us within 7 days of receiving your order. Any approved return must:

  • Be unused and unopened.

  • Be in its original packaging.

  • Include all accessories and components supplied with the product.

  • Be returned in a resalable condition.

Customers are responsible for return shipping costs unless otherwise required by law.

A handling or restocking fee may be deducted where permitted by applicable law.

3. Defective, Damaged or Incorrect Products

If you receive a product that is:

  • Defective,

  • Damaged upon delivery,

  • Incorrect, or

  • Not as ordered,

please contact us within 7 days of delivery and provide:

  • Your order number,

  • A description of the issue,

  • Clear photographs showing the defect, damage, or incorrect item.

Where a valid claim is confirmed, we may, at our discretion and in accordance with the CPA:

  • Repair the product,

  • Replace the product, or

  • Refund the purchase price.

4. Six-Month Implied Warranty

In accordance with Section 56 of the Consumer Protection Act, consumers may be entitled to remedies if a product fails to meet the standards required by law within six months of delivery.

Where applicable, Francia & Co reserves the right to inspect the product and assess whether the issue results from:

  • A manufacturing defect,

  • Normal wear and tear,

  • Improper use,

  • Negligence,

  • Misuse,

  • Failure to follow care instructions,

  • Accidental damage.

Products damaged through misuse, abuse, negligence, modification, or improper care may not qualify for a refund, replacement, or repair.

5. Non-Returnable Items

For hygiene, health, and safety reasons, the following items are generally not eligible for return unless defective or required by law:

  • Opened makeup sponges,

  • Used cosmetic applicators,

  • Used headbands,

  • Washed products,

  • Products showing signs of use,

  • Items returned without original packaging.

6. Refund Processing

Approved refunds will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider and financial institution.

Shipping fees, delivery charges, customs fees, duties, or other third-party charges are generally non-refundable unless required by law.

7. Return Shipping

Where a return is approved, customers must package products securely to prevent damage during transit.

Francia & Co is not responsible for items lost, damaged, or delayed during return shipment.

We recommend using a trackable shipping service for all returns.

8. Contact Us

For any return, refund, or warranty enquiries, please contact us at:

Francia & Co
Email: [jfmptaljaard@gmail.com]
Website: [https://admin.shopify.com/store/franciaandco/settings/general]

Please include your order number in all correspondence to assist us in processing your request promptly.

By placing an order with Francia & Co, you acknowledge that you have read and understood this Return & Refund Policy.